Mission Statement -
Paradise Irrigation District (PID)
is dedicated to the business of producing and delivering a safe, dependable
supply of quality water in an efficient, cost effective manner with service that
meets or exceeds the expectation of our customers.
adopted Feb 02,2005 by unanimous vote of the Board
of Directors
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Season to date rainfall is measured between
July 1, 2007 & June 30, 2008
Updated October 31, 2008
Paradise Reservoir -26.70'
Magalia Reservoir -30.80'
last updated:
11/14/2008
How do I pay my bill? Payments may be brought into our office at 5325 Black Olive Drive, in Paradise,
Monday through Friday, from 9am - 4 p.m., or mailed to PO Box 2409, Paradise, CA.
95967-2409.
Currently, we do not accept credit card payments. Payments
can be made by credit card, debit card or by e-check by paying through
Official Payments Corporation. The
District also offers Automatic Payment for
customers who qualify. Online or telephone payments can also be arranged through
your Financial Institution.
Contact Paradise Irrigation District for more information.
Why is my service rate so high? Almost all water utilities, whether they are public agencies like us, or private
water companies, have two components of their water bill. First, there is a fixed
monthly or bi-monthly charge known as a service charge or readiness to serve charge.
These charges generally cover a water agency's fixed costs that have little to do
with the amount of water used, although we have two levels of our service charge
("A" rate or "B" rate based on how much water is used in a year).
In our case, almost half of our annual budget is spent on debt service (the
payments made to pay for the construction of our treatment plant and other major
facilities), and the labor, equipment and materials to pay for our pipeline replacement
program. Our bi-monthly service charge is above average for water agencies in
California, but our water charge is below average. Much of our debt service, like a
mortgage will continue for another 15 to 20 years, as will our pipeline replacement
program.
How do I lower my service rate? In order to qualify for the lower "A" rate charged at $41.20 bi-monthly
compared to "B" rate at $54.52 bi-monthly, you must use less than 85 units of
water in a 12 month period. We assess each account every April and adjust the
service rates accordingly. If you are currently on the "B" rate in error, please
contact us.
Payments are due when you receive our bill, however, penalties will
not be charged to the account if we receive payment within 50 days of the ending of the
service period. Please see our meter reading schedule
for information on when your service period ends.
Your meter is read every other month. The meter readings indicate
how much water has gone through the meter since the last time it was read. One Unit of
water equals 100 cubic feet (748 gallons). You are charged $ .67 per every unit of
water used. Water rates are tiered and increase in price above 70 units per
billing. See Rates for
more information.
How do I
cancel my account with PID? Because PID bills directly to the owner of a property, a water service is never
cancelled unless there is a transfer of ownership or the owner requests the meter be
permanently removed. If a local title company is used, the transfer is done
automatically. However, in the case where a private transfer has occurred, or you are
using a title company outside of Paradise, we will require a copy of the recorded document
naming the current owner. If you are going through a foreclosure, the district will
require the name of the financial institute foreclosing, and the foreclosure document.
How can my tenant have the
water put in his/her name? PID does not bill tenants. However, upon the request of the owner we will
send anyone you wish, a duplicate bill, with a service charge of $1.00 per duplicate bill.
The owner will be required to sign an agreement allowing us to do so.
Can a property
manager make decisions regarding my water service? In the case where an owner of a property is contracted with a property manager,
there must also be a signed agreement made with PID authorizing the manager to make water
decisions. Please contact the district office for the contract agreement.
What can I
do to cancel water service? Unless a meter is permanently removed, water service is never cancelled, and
always subject to a readiness-to-serve fee. The fee for an unused and sealed meter,
is 21.60 bi-monthly (this includes $1.00 for pfd hydrant fund), and a $20.00 fee to seal or unseal the meter. Only the owner of the property can request that the meter be sealed.
Who
can authorize changes in my water service? If you wish to have another person authorize changes in your water service, we
will require a signed agreement from you the owner, and the person named to authorized any
arrangements made. If you are a person caring for a loved one, and in possession of a
power of attorney document, you may bring the documentation to the district
office, and we
will change our records accordingly.
How
do I change the name on my water account? Your account name must match the name recorded with Butte County as the owner of
the property. If you have recently changed your name, or have named another person
as a joint tenant, the district will change its records when a copy of the recorded
document showing the change is brought to the district office.
How do I open a new
account? If you have recently purchased a home, AND went through a local title company,
you may already have an account with PID. Please contact the district office if you
would like to verify that you have an open account with us.
