News & Highlights
New Customer Services
Water Audit - Request a home visit from a PID representative to review your water-using fixtures and water habits.
Online Account Access
Paperless Billing - Sign up to be notified when this service is available
Marge Eggers was on a much-deserved vacation.
She and her husband were relaxing, spending a few weeks off the ridge; they weren’t even thinking about the house they were having built back in Paradise.
Until Marge got a phone call from Paradise Irrigation District.
“One of the women from the front office called and told me that, according to their information, we had a leak at the house,” recalls Egger of the incident last summer. “They even told me exactly what time that leak started. I was pretty surprised they could do that.”
She was also thankful.
“It turned out the leak was outside and wouldn’t have been seen by anyone because we weren’t home. We wouldn’t have even known about it until we got a big water bill the next month.”
“PID called us before the leak caused a lot of problems. That was a real blessing for us.”
Customers can find out about water leaks much earlier than previously, thanks to the district’s new automated metering system, says PID customer service representative Mickey Rich.
“Before we had automated metering, people wouldn’t be alerted to excessive water use until they received their bill one month later—or even two months later when we did bimonthly billing,” Rich says. “Now we check those num-bers on a weekly basis and our customers are notified the day we’re first aware of it.”
A key element for success in the customer leak notification system, though, is having a phone number on file for each customer account. The phone number needs to be current as well as one that will be monitored if the customer is out of town.
“People sometimes think we automatically have a phone number for them because they’ve been a customer for so long,” notes Laura Capra, utility billing technician. “But we don’t have phone numbers on file for many, many of our customers. And, without that phone number, we won’t be able to phone the customer to tell them if we detect a leak.”
That’s why it’s so important for you to call us and give us your current phone number. Do it today!
While it remains the customer’s responsibility to monitor their water usage, PID’s automated phone notification system (to be installed this year) will phone each customer if a leak is suspected.
“The system looks for water usage every hour for 24 hours,” explains Rich. “So, if you’re running a drip hose to irrigate your garden, turn it off for at least two hours a day or you’ll get a call because it looks like a ‘constant’ leak to our system.”
When a “severe” water leak is detected (over 10 units a day), the customer’s location gets a visit from PID in addition to the other notification.
Public Comments Welcome on Possible Drought Solutions
Click the image above to view the presentation made by District Manager George Barber at the regular board meeting January 16,2013
Urban Water Management Plan
The purpose of the Urban Water Management Plan is to inform the public and state agencies of the Paradise Irrigation Districtâ€™s water supply availability, exposure to droughts, conservation
efforts, and plans for future supply. Urban Water Management Plans are prepared by California's urban water suppliers to support their long-term resource planning and ensure adequate water supplies are available to meet existing and future water demands.
Drought Tolerant Planting
Things to know!
All California native plants are not drought-tolerant
Many native plants which grow along streams use a great deal of water from the stream but need no irrigation or rain. However, planted away from a water source, they would not tolerate a drought. Many other native plants require as much water as some imported or hybrid ornamental plants.